Clarity is key to performance. A detailed job description with defined tasks and expected results is an inevitable document that every employee needs to be given. A powerful tool that ensures productivity, skill enhancement, and results that empowers management to build the right team.

First step towards building systems and process. One base diagram that solves 80 per cent problems in business management. Position weds roles and authority responsibility relationship. Focus shifts from firefighting and just in time management to organised and decentralised systems and process based workflows and reporting.